FAQs
FAQs
Here are some most popular FAQs during our 20 years experience as a lighting solution provider.
WORCRAFT has developed a network of partners in Europe, Asia and Middle East and is expanding business in other regions of the world.
There will be only one agent of brand in one country or one region.
If you are interesting of power tools business.
If you have a complete sales channel.
If you have professional after-sales service ability?
Welcome to join WORCRAFT family.
Before make order, you need to study all products specification from catalogue
and working video, compare different goods from testing comparing.
To make reference, we will give suggestion from our experience of similar market.
Marking report will be necessary before make order, and we will make promotion schedule together.
Than it is right time to make order and expect to have all goods in time.
WORCRAFT provide best service for customer with shipping service.
We book the shipping space in vessel and make all documents accordinary,
send all necessoary documents to customer and guide customer to take goods
from port with agent help.
Customer can be decided which shipping line and shipping agent to be used.
Yes, WORCRAFT provide shipping from warehouse to warehouse service.
It included shipping from China to destination port,making Custom declaration and shipping to customer’s warehouse.
MOQ is 1 carton for each item.
WORCRAFT have stock with hundreds kind of items, you can combine different items into one container for easy shipment.
It is the professional tool range. WORCRAFT tools are suitable to use at home, decoration shop, factory and craft work.
It is worth to have it for long term and frequent using. You will appreciate its excellent performance both in working life and efficiency. And we will continue to strive to improve the quality and more features to satisfy users.
Specially user in special scenarios can be satisfied by customized products.
All WORCRAFT products under 1 year warantee since shipment.
In any case, we have responsibility of any quality problem.
Quality problem is uper than 3% refunds re claims because of same problem with profer using.
Warranty means WORCRAFT will offer remedies included:
Refund the goods back and provide free spare parts for repairing and others according to special situations.
Make good record of each problem is necessary, included photos and samples.
Contact WOCRAFT quality control department or service department and keep communication.
WORCRAFT will offer the best solution for you, or some solution for reference.
All these will be at the fastest speed.
WORCRAFT will be on responsibility of all expenses in the course of the problem.
